Digital Front Door: A Scalable and Omnichannel Approach to Care Delivery and Consumer Engagement
RSSPA IT Solutions’s POV on how Digital Front Door unlocks a holistic healthcare approach to empower patients with access to personalized care.
Digital Front Door unlocks interfaces that are convenient, timely, aesthetic and omnichannel. For healthcare organizations a Digital Front Door empowers them to attract, engage and retain patients
Digital capabilities for the healthcare sector
The healthcare industry faces several disruptive trends, including rapid population growth, longer lifespan, and increasing chronic conditions contributing to an overall increase in healthcare costs. Rising consumerism fueled by consumer-centric companies is driving increasing demand for quality, transparency, and access. The increasing regulatory burden and documentation needs coupled with lower reimbursements are leading to higher levels of frustration and burnout among healthcare professionals.
Mindtree helps overcome these challenges with its robust healthcare consulting services and healthcare technology solutions. Our vision is to be an innovative and disruptive technology partner by working with our customers, Mindtree minds, and extended ecosystem partners to transform the health of members wherever they are in their health journey by using digital, cloud, data & insights, and enterprise technology. Our clients include payers, providers, products (which cover healthcare technology and services), retail pharmacies, and pharmacy benefit managers.
We touch every aspect of the healthcare value-chain by delivering high value healthcare technology consulting to our clients through deep domain expertise and technical capabilities in:
- Customer management – Acquisition, retention, engagement, and communication
- Security and interoperability – Payers and providers
- Digital health – Digital front-door, mobility, telehealth, wearables, and IoHT
- Value-based care – Population health and care management
- Revenue-cycle management – Automation-driven approaches and predictive analytics
- Administrative platforms – Payers and providers
To unleash revenue growth, improve margins, and generate higher profits in an increasingly competitive, regulated, and digital world, healthcare companies need to make bolder and more strategic choices than ever before.
Mindtree is helping our clients in this transformation by identifying opportunities across the value chain to:
- Reduce the cost of care: Through process-automation and cost take-out initiatives
- Improve health outcomes: By leveraging telehealth, population health and care management
- Enhance consumer experience: Adopt experience-led design, digital front-door, omnichannel experience, and self-service
- Better work-life balance: Aid clinical decision making with AI/ML, collaboration, documentation tools, and streamlined contact centers